Terms & Conditions

General Info

• Client details held by DPK will remain confidential and never knowingly made available to third parties without express permission from the Client.

• DPK agrees not to disclose, divulge, reveal, report or use, for any purpose, any confidential information with respect to the business of the Client, which has been obtained, except as may be necessary or desirable to further the business interests of the Client. The Client may request a Confidentiality Agreement before commencement of work if required.

• DPK Virtual Assistant Services reserves the right to refuse work if deemed to be illegal or immoral.

• Responsibility for final inspection of the completed work lies with the Client. Errors should be notified within 7 days from receipt. Errors or omissions generated by DPK Virtual Assistant Services will be corrected free of charge. All other corrections or additions will be charged as outlined below.

• Completed work will be returned to the Client by email, first class post, or special delivery in accordance with the Client’s requirements.

• All work will remain on file for a period of 6 months after which time it will be deleted/destroyed unless specifically instructed otherwise by the Client

Rate Charges based on Ongoing Projects

• DPK Virtual Assistance Services charges a standard hourly rate of $30 per hour unless otherwise determined.

• A minimum of 3 hours is required

• All retainer packages will be billed and must be paid in advance on acceptance of work.

• DPK Virtual Assistant Services may request a 30% deposit from new Clients prior to commencement of work.

• Quotations for specific projects will be made on the basis of information supplied by the Client. A 30% deposit will be required prior to commencement of project work.  All quotations will be valid for 30 days.

• DPK Virtual Assistant Services reserves the right to submit a revised quotation should the Client’s original requirements alter both before commencement of the work or during the assignment.

• Additional expenses, i.e. stationery, printing, packing and postage, phone calls etc incurred on behalf of the Client will be charged at cost and invoiced accordingly.

• DPK Virtual Assistant Services reserves the right to increase prices with prior written notice to all existing Clients.

Invoicing

• An invoice will be submitted to Clients through email within 3 days of job completion.

• Failure to pay within 7 days will result in interest being charged at the rate of $20 per day on outstanding balances.

• Payments may be made through Paypal or by check or money order.  Our paypal email address is: info@dpk-virtualassistant.com

• An invoice will be emailed to you through Paypal, Word Document or other invoicing means

• DPK Virtual Assistance Services charges a standard hourly rate of $30 per hour unless otherwise determined.

• A minimum of 3 hours is required (unless otherwise discussed)

• All retainer packages will be billed and must be paid in advance on acceptance of work.

• DPK Virtual Assistant Services may request a 30% deposit from new Clients prior to commencement of work.

• Quotations for specific projects will be made on the basis of information supplied by the Client. A 30% deposit will be required prior to commencement of project work. All quotations will be valid for 30 days.

• DPK Virtual Assistant Services reserves the right to submit a revised quotation should the Client’s original requirements alter both before commencement of the work or during the assignment.

• Additional expenses, i.e. stationery, printing, packing and postage, phone calls etc incurred on behalf of the Client will be charged at cost and invoiced accordingly.

• DPK Virtual Assistant Services reserves the right to increase prices with prior written notice to all existing Clients.

Payments

Payments may be made by check or money order payable to Dawn Papandrea-Khan, or via PayPal. Cash payments will be accepted from local clients for which a receipt will be issued. Our contact info is as follows:

Dawn Papandrea-Khan

PO Box 575 ~ Mahopac, NY 10541

(845) 669-9093

Click here to send us an Email

Click on the link below to make a payment. Be sure to add the payment amount according to the invoice received and hit Update Total.